Complete the registration form. Upload or send via e-mail the copies of:
- Passport or ID card
For legal entities will also need:
- Company registration document
- VAT document (if available)
Activate your account: go to the page using the link in the e-mail you received.
- The Contact Us page lists CarOutlet’s physical addresses. You are welcome to visit any of our offices.
- Contact us directly if you need any additional information.
Registration formalizes the rights and obligations of both contractual parties.
Registration is free.
No, you are not required to make any deposits in order to participate in auctions.
Once we receive the necessary documents, your account will be activated within one business day.
Your passport details are required for identity verification and billing purposes.
These documents are required to verify the information you have provided and to avoid any possible errors in our documentation.
Use the e-mail address you entered when completing the registration form and the password sent to you by e-mail.
If you have forgotten your password, click the Forgot password link to reset it and then follow the instructions.
Participating in auctions
Auction types can be combined, so you can choose the most convenient way of making your purchase.«Overtime» tag indicates that by placing a bid on a vehicle, the auction period will be extended.
It is possible that you completed the registration form on our website but that we have not received all of the required documents.
Legal entities registered in the EU with a valid VAT number are not required to pay VAT upon purchase.
Use the filters at the left to select your search criteria.
Save your search criteria.
You can also set up automatic e-mail notifications for new vehicles matching your saved search criteria:
- Go to Email Notifications
- Check the box Add new vehicle matching my saved search criteria
You can specify a maximum bid amount and have your bid increased automatically if another auction participant outbids your current bid. You can also set different maximum bids for specific vehicles.
- Check the status of the purchased vehicle;
- Print out purchase orders, invoices, pick-up forms;
- View your bidding history.
Simply click on your name (hyperlink) in your profile.
Go to «My Purchases» Here the vehicle will be listed with one of the following statuses:
FAVOURITE CARS – the vehicles you have bookmarked
MY BIDS – the vehicles you have bid on
EXPECTED CONFIRMATION – the vehicles that require the supplier's confirmation before they can be sold at your proposed price. If the supplier accepts your bid within three working days, the vehicle’s status changes to ORDER PROCESSING; otherwise, the vehicle’s status changes to LOST.
ORDER PROCESSING – when the current status of the vehicle is ORDER PROCESSING, you will need to complete the appropriate form within 24 hours to place your order. An invoice will then be generated.
PAYMENT – these are the vehicles for which you need to make payment within 2 working days of placing your order. Once payment has been received and the amount is credited to the CarOutlet account, the status of the vehicle changes to WAITING FOR DELIVERY.
PREPARING WAITING FOR DELIVERY – vehicles with pending paperwork that are awaiting delivery.
YOU MAY PICK UP – vehicles ready to be handed over the buyer that must be picked up within 14 days, unless otherwise indicated.
UPLOAD DOCUMENTS – the vehicles have been handed over to the buyer. The next step is to upload the delivery documents or documents confirming the export.
LOST – the vehicle auctions in which you were the highest bidder but for which the supplier refused the bid.
For auctions with a fixed price and that allow bidding, you can make a bid that is lower than the fixed price. The supplier decides whether to accept or refuse the bid.
Auctions listed with the Hot Bid tag allow for the auction to be extended after the originally stated auction period has ended. The amount of extra time depends on the intensity of bidding. A Hot Bid period can end at any moment, after which no more bids are accepted.
If the seller accepts your bid, you are the vehicle’s purchaser. If the supplier refuses the bid, the purchase is cancelled.
You need to place your purchase order by filling out the appropriate form within 24 hours, pay for the vehicle within 2 working days and then wait for the status of the vehicle to change to READY FOR DELIVERY.
After the auction has ended, all participants will be notified of the final decision. Under My purchases in the winner’s account, the vehicle’s status changes to EXPECTED CONFIRMATION.
You can see the bids made by other participants in open auctions. If an auction is closed, participants can only see their own bids.
No, bids cannot be cancelled.
Once the vehicle has been delivered and all the necessary paperwork is complete, the vehicle’s status changes to READY FOR DELIVERY. The vehicle must be picked up between 7 and 28 days after payment depending on its location and the time needed by the supplier to prepare the documents.
If the vehicle registration certificate is not handed over to you along with the vehicle, it will be sent to you in the mail once documents confirming that the vehicle has been delivered to the final destination have been received.
In this case, you will need to file a claim. Our professional staff will review your claim and notify you regarding their decision.
No, users are not entitled to cancel bids for vehicles after an auction has ended. Once a bid is made, the user enters into a legally binding agreement.
If a user refuses to pay for the vehicle won in an auction, the user will be charged a penalty and their account will be deactivated. A user’s right to participate in future auctions is thereby revoked. Reactivating an account is solely at the discretion of CarOutlet and will only be considered once the user has paid all relevant penalties.
A regional levy is a compulsory levy payable by the buyer to the seller. The levy amount depends on the country in which the vehicle is offered for sale and on the buyer's country of residence.
Legal entities registered in the EU with a valid VAT number do not pay VAT upon purchase.
Only EU citizens are subject to pay VAT upon purchase of a vehicle (except for vehicles tagged with Margin).
Persons registered outside the EU are not subject to pay VAT when purchasing vehicles.
The price is listed excluding VAT, in each vehicle’s price-details section.
Cars are subject to VAT under the laws of the country of the marketing department. Cars exported outside the EU are not subject to VAT.
Cars tagged with Margin indicate a special arrangement for registering a vehicle whereby no VAT is added to its price.
Delivery and Formalization
The available delivery options appear on the particular vehicle’s page.
The cost of shipping depends on the destination and the vehicle’s size.
Depending on the vehicle’s location, it can take between 7 and 28 days upon receipt of payment for the vehicle to be delivered.
Yes, select your city from the list of available cities when placing your order.
No, CarOutlet picks up the vehicle from the supplier and hands it over to the buyer because, as a broker, we assume all liability on behalf of the buyer for the vehicle purchased in the auction.
No, all customs duties are paid by the buyer.
Yes, when placing your order you can make use of various additional services for a fee.
CarOutlet.eu is a car auction.
CarOutlet is one of Europe’s premier online platforms for used car and van sales. It is a virtual meeting place for potential buyers and vehicle traders. We help buyers find the right vehicle and sellers find the right buyer. Our main goal is to make the entire process easy, secure and reliable for buyers and sellers all over Europe. All of the vehicles sold at auction come from reputable manufacturers, banks, leasing companies and fleet agencies. CarOutlet handles every stage of the auction process: from assistance with vehicle selection right through to delivery of the vehicle to the buyer’s home. The transaction process is virtually risk-free for sellers, and buyers can rest assured that the thousands of used vehicles sold at auction are of the highest quality. Once a vehicle is sold at auction, we manage the entire transaction between buyer and seller and charge the lowest commissions on the market. So buyers find the best second hand cars at great prices, and traders maximise their revenues.
Advantages of buying a vehicle on CarOutlet:
- Selection –more than 5,000 vehicles listed each week. Our detailed search features and different auction types help you find the right vehicle at the right price
- Low commissions and transparent prices
- Comprehensive documentation – all service and maintenance records readily available
- High-quality photographs of the interior and exterior of all vehicles
- Delivery logistics – you tell us where you want the vehicle delivered or picked up. We handle the rest
Sign up at our site now for free and participate in the auctions with the maximum benefit!
You will be presented one or more delivery options on the page of the specific vehicle.
Delivery by CarOutlet
Simply contact our logistics department to determine the cost of delivery and specify the destination.
Preparation and delivery by your shipping carrier
Specify the driver's name, shipping carrier and trailer numbers in the PickUp. Attest PickUp and send to firstname.lastname@example.org 24 hours prior to issuance. The car is only issued on presentation of a PickUp-attested document.
Pick up at the CarOutlet logistics centre
You can also use additional services for a fee: temporary license plates, insurance policies, filing of export declaration, vehicle inspection.
If you have a third party pick up the car on your behalf, please indicate his/her name in the PickUp, certify the document and send it to email@example.com at least 24 hours prior to handover. The car will only be handed over upon presentation of a PickUp and certificate of delivery CoD.